Frequently Asked Questions
Discover everything you need to know about your luxury beauty experience.
Are your products cruelty-free and dermatologically tested?
Yes, at Miracle de Paris, we strictly adhere to European safety standards. All our skincare and cosmetic products are 100% cruelty-free and have undergone rigorous dermatological testing to ensure they are safe for sensitive skin.
How long does shipping take within Europe and internationally?
Standard shipping within the EU typically takes 3-5 business days. For international orders outside of Europe, please allow 7-14 business days for delivery, depending on your local customs processing.
What is your return policy for opened beauty products?
Due to hygiene and safety regulations, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you offer samples with every order?
We love for you to discover new favorites! Every Miracle de Paris order includes two complimentary luxury samples of our best-selling serums or fragrances.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secured for your protection.
How can I track my order once it has been placed?
Once your order is dispatched from our Paris warehouse, you will receive an email containing a tracking link. You can use this link to monitor your package's journey in real-time.